What Siveco China customers say – Testimonials

Today, over 600 sites use Siveco solutions and services in China. This is what some of our customers have to say:

“From day one, we recognized maintenance as a key success factor for our project. The COSWIN Computerized Maintenance Management System (CMMS) was implemented before startup.”

“The system allowed us to manage safety right from the commissioning stage, by enforcing a strict work process. The CMMS is used to educate and organize our team and to support management decisions.”

“Reliability is the key to our business, serving chemical plants in the area, whose own operation could be affected by a prolonged downtime of our facility. Four years down the line, we have succeeded in creating a true culture of maintenance in our Chinese operation: maintenance is under full control, regardless of the inevitable personnel changes.”

“We have, over the years, enjoyed an excellent partnership with Siveco, which has allowed us to get closer to our customers. The initiative of providing external access to COSWIN, in particular, received a very positive response in the chemical industry.”

“This ability to get direct feedback from our customers’ operations will ensure we continue to be at the forefront of innovation in pump design and support services, as we have been in the past 140 years.”

“COSWIN has proven to be an excellent tool for our company and Siveco has continuously helped us improve our maintenance management. Four years down the line, good maintenance management habits have been acquired and, as our activity in Shanghai Chemical Industry Park grows, we continue to work with Siveco on the expansion of COSWIN.”

“Siveco was able to quickly mobilize multi-disciplinary engineers, who successfully integrated within our multi-cultural team in a very short period of time. Under extreme pressure to start production, the involvement of Siveco ensured that we met our target in terms of line availability and maintainability.”

“Siveco China’s management remained involved throughout the project, sparing no effort to provide ZFSS and ourselves with value-added advice beyond their job scope.”

“First of all, it is our pleasure to cooperate with Siveco, the largest maintenance consultancy in China, during the past six months. The whole program was very well-organized and structured. It was very flexible, yet strictly followed in terms of the length of the project. In addition, the Siveco China team was very professional, with responsibility in mind. More importantly, Siveco’s way of working matches CCPG’s, with clear management guidelines reflecting a results-driven approach.”

“From a professional point of view, the PMS established by Siveco is invaluable: the whole system, not only better integrates our C-level property management theory in terms of Standardization, Professionalization, and Empowerment, but it also helps our facility managers optimize operations and reduce costs on site.”

“We strongly believe that the PMS will help CCPG solve some of the problems within our old internal operational system, by allowing us to better manage data across the organization, in a practical way, making all key performance indicators and know-how available via the Web.”

“Information technology has become the dominant field in today’s science and technology development, also leading to further development and transformation within the property management service industry. CCPG hopes that synergetic IT systems will further enhance the satisfaction of our customers and improve the welfare of the community”.

“Siveco’s involvement has been very beneficial to us, delivering concrete achievements above and beyond of what our IT vendor could ever provide. The Siveco people proved to be true maintenance experts we could talk to: we understand each other. I would not hesitate to recommend Siveco for similar audits and improvement projects in the chemical industry. I am looking forward to a continuing partnership with them in future projects.”

“Thanks to the Top 10 report in COSWIN, less than 6 months after implementation, we easily identified three types of pumps experiencing regular failures, which finally were more time-consuming than the most frequent, better known, problems.”

“COSWIN simplifies our life: we sit around the table with COSWIN, then go to the plant: the conclusion is right before our eyes!”

“How could we have got rid of all these small, yet costly, failures without a systematic failure analysis process? In effect, the system literally pushes the results to the technical manager’s mailbox, so that he can follow the progress and questions his teams on a regular basis.”

“Before COSWIN, some of the problems were perhaps known (our technicians obviously knew the pumps had problems, we just did not take time to think about it). Some corrective maintenance work was so frequent that it was wrongly re-qualified as preventive maintenance: we had someone checking it everyday, ready to act when the problem occurred. Top management was not aware of problems until they got out of hand and affect the business. Root causes were not systematically identified, quick fixes were applied instead.”

“We are pleased with the results obtained so far, more particularly with the stronger involvement of our technical team in the continuous improvement process, in line with our goal to constantly enhance the performance of equipment and maintenance.”

“As our future growth plan is very aggressive, one of the fundamentals that Siveco has helped us with is establishing is a structured maintenance system from an early stage, before our operation gets on such a large scale that implementing systems become more difficult. The project included not only a maintenance software, but also Siveco’s experience and expert advice. Here are some specific examples of improvements brought by the project.”

“The system brings the necessary structure and organization to our maintenance department. It not only helps with the planning and execution of the various tasks, but more importantly ensures a systematic and disciplined approach to maintenance.”

“The system itself is very user friendly; its layout is extremely practical and our Brose team shows a very good understanding of it. It is also compatible with other systems that our company uses, such as SAP. With the Software-as-a-Service approach, IT issues are kept out of the way.”

“Structured data make analysis and management reporting very easy, with both standard KPIs and customized reports. Based on the weekly and monthly reports, important improvements have already been achieved in key areas.”

“Based on calculations by our finance department, which I believe to be on the conservative side, we can say with confidence that the ROI target of one year has been realized. As the project is still at an early stage and our activities are ever increasing, future savings will be even more important.”

“We have, since the initial implementation of Coswin, been hiring Siveco for further coaching of our technical team, which helped us achieve more and more benefits from the utilization of the CMMS. As part of this effort, we have also been able to benchmark with other large multinational companies, sharing experience of maintenance improvement..”

“Siveco’s engineers have been working along my team, accompanying our growth and new challenges. As a result of this successful long-term partnership between us, we have most recently signed up for Siveco’s enhanced maintenance contract, which includes a yearly assessment, regular follow-up visits and an improvement guarantee. I am looking forward to this continuing relationship.”

“The system brought enormous benefits, by supporting the daily work of our maintenance team: from diagnosis and technical analysis, to preventive maintenance and spare parts management. The project ensures our ability to extend the Common Language to all our Chinese plants.”

“Siveco’s role in the project proved to be critical, considering the very different working practices between Chinese construction firms and overseas power plant operators like us: Siveco’s experience of both ensured that that our expectations were met despite the obvious challenges.”

“The approach consisting in preparing the CMMS from the early construction stage helped us ensure operation readiness in time, a major business goal for Ranhill being our commitment to reduce construction time and providing the much needed energy for Sabah.”

“Companies building new facilities should never underestimate the effort required in maintenance preparation, in fact, I believe that as much time should be spent on preparing maintenance as on the project itself. So far I have been satisfied with the service provided by Siveco for our project.”

“Far from the usual theories of consulting firms and software vendors, Siveco delivers very practical solutions, using technology to improve maintenance based on a real-life experience of China. Siveco has accompanied our development for several years and we continue to expand the scope of our cooperation.”

“For the first time, the central technical database provided the various laboratories with a common language, a know-how sharing tool and a global way of working. The US labs were later integrated into the system. The Siveco China team was a major driver in the project, from the very beginning, proving that global improvement initiatives can be managed from China.”

“Siveco’s focus on maintenance improvement rather than software has ensured continuous success to help Saint-Gobain achieve its plant management goals. COSWIN is now a tool for continuous improvement at Saint-Gobain Pipelines Maanshan”

“As our production capacity grows and new product lines are being added, maintenance has become more critical. The Siveco project has clearly helped us gain control of maintenance performance: reports from the CMMS are quickly put into practical use to analyze problems and to make improvement decisions.”

“Technicians are confident with COSWIN, thanks to the user-friendly screens and support from SIVECO’s maintenance experts. This ensures we get accurate technical feedback and failures are now systemically analyzed, leading to improvement in our preventive maintenance plan. We all learn a lot from this project.”

“bluebee^® has already helped our team achieve excellent results. The project has not only received great feedback from users, but also praises from our top-level management in Korea. Based on our successful experience in VCM, the PVC division has decided to start its own bluebee^® project in 2012.”

“Siveco has provided much-needed maintenance expertise: thanks to their hands-on experience of China, Siveco has helped us make the right decisions in this challenging project. All the objectives of their mission were achieved. I strongly recommend Siveco for maintenance assistance in similar construction projects, as their service offering corresponds to a real need of the Chinese market.”

“Siveco’s performance-driven approach was very well-matched with our own company culture and Siveco gained our trust by hard work and results. Thanks to the CMMS we now have access to reliable data, giving us a much clearer view of the performance of CFO maintenance teams. While management is satisfied with results, the project has also gained positive attention from other plants in Nokia’s supply chain. Last but not least, the end-users, our engineers and technicians, are happy with the project and benefit from improvement in their daily work and opportunities to enhance their maintenance skills.”

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