2022 Customer Satisfaction Survey Report
In this month’s newsletter, we are pleased to share the results of our 2022 customer satisfaction survey, audited in March 2023 by Bureau Veritas.
read moreGet results from Smart O&M: 2021 Customer Satisfaction Survey Report
In this month’s newsletter, we are pleased to share the results of our 2021 customer satisfaction survey, audited in March 2022 by Bureau Veritas.
read moreSmart O&M as a tool for continuous improvement at BEGSE
By defining the “Core Model”, Siveco China has established a comprehensive maintenance management system for BEGSE, including technical data management, HSE management, preventive work planning, spare parts management, procurement management and decision support.
read moreAvoiding pitfalls when implementing WCM / TPM in China
Companies trying to implement World Class Manufacturing (WCM) or Total Productive Maintenance (TPM) or Lean Manufacturing in China, usually as a part of a corporate roll-out, face specific challenges, which may differ from those observed in Japan or in the West.
read more2020 Customer Satisfaction Survey Report
In this month’s newsletter, we are pleased to share the results of our 2020 customer satisfaction survey, which focuses on Support and Product for customers under support. The purpose of the survey is to strengthen our relationship with customers, identify their long-term needs and constantly improve our products and customer services.
read moreOil storage achieves continuous maintenance improvement with Siveco
The Smart O&M project implemented by Siveco for Nangang petroleum storage has entered its fifth year of operation. Making full use of the maintenance management system put in place before startup, the maintenance team of Nangang terminal insists on the maintenance summary meeting at the end of each month and analyzes the work situation of the month by using the standard report defined by Siveco. Multiple data indicators, including: work order completion ratio, top five failure causes, and top five repair measures, etc. have become the main reference for reviewing the maintenance team work, and it has truly helped Nangang team to continuously improve maintenance...
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